Monday, October 19, 2020

PLU Help Desk Ticket Tracking System Transition

On Friday, October 23rd, Information and Technology Services will be transitioning the PLU Help Desk to a new online request and issue tracking system. While we work to complete this transition, there are a few important items that we would like you to be aware of regarding the new system.
  • In order to complete the transition, our current online ticketing system will be unavailable for access from 8:00am until 5:00pm on Friday, October 23rd. You will be able to continue to submit requests for service during this time by emailing the Help Desk at or by calling them directly at 253-535-7525. Updates regarding the status of the transition will be made available at throughout the day.
  • The new ticketing system will look very different, but we think you will find the process of entering and tracking your tickets to be quite intuitive. The document "Getting Started with the PLU Help Desk" provides instructions and includes a brief video tutorial, which addresses some of the more common questions you may have when submitting and tracking your requests.
  • After 5:00pm on Friday, the new system will be accessible from the same URL you are familiar with ( and emails sent to from a PLU address will automatically generate a ticket for you in the new system.